Parts Specialist

Join the team at O’Reilly Auto Parts as a Parts Specialist, where providing top-tier customer service is the priority. In this role, you’ll assist walk-in and phone customers with their automotive needs, help professional installers, and support a wide range of in-store operations. If you’re personable, organized, and ready to grow with a stable company, this is the opportunity for you.

Key Responsibilities

• Greet and assist retail customers in selecting parts and merchandise in a friendly, professional manner

• Answer incoming calls and provide accurate part lookups, quotes, and product recommendations

• Promote and follow customer service programs such as Hi-5 and Low Price Guarantee

• Support professional installers and assist store management as needed

• Maintain an accurate cash drawer, process transactions, and handle returns/exchanges

• Complete company-required training related to sales and operations

• Perform in-store services such as battery testing, wiper installation, and code scanning (where legally permitted)

• Assist with stocking, planogram updates, freight processing, and inventory management

• Operate equipment like brake lathes and test tools upon completing required training

• Occasionally deliver parts as needed (valid driver’s license required)

• Address customer issues and complaints professionally and efficiently

• Perform additional tasks as assigned to support store operations

Qualifications
Required:

• Strong customer service skills with a friendly and professional attitude

• Ability to handle multiple tasks and prioritize in a busy retail environment

• Ability to quickly match alphanumeric part numbers and manage POS transactions

• Must meet company driving eligibility standards if required to drive

Preferred:

• Familiarity with automotive parts and sales systems

• ASE certification

• Bilingual (Spanish highly desirable)

Why O’Reilly?
O’Reilly Auto Parts is a respected industry leader known for internal advancement and long-term stability. Our team is passionate about service and success, and we invest in the growth of every employee.

Compensation & Benefits

• Competitive wages and paid time off

• 401(k) with employer contributions and employee stock purchase plan starting day one

• Medical, dental, and vision insurance options

• Flexible Spending Account (FSA)

• Tuition reimbursement programs

• Health and wellness resources

• Clear paths for career advancement

If you’re ready to bring your customer service skills to a dynamic and supportive work environment, apply today!