Front Desk Night Auditor

As a Front Desk Agent at Holiday Inn Express, you will be the first point of contact for our guests, ensuring a warm welcome and smooth check-in/check-out experience. Your role during the night audit shift will involve handling reservations, assisting guests, and performing nightly balancing and reporting. We’re looking for team members who are committed to providing reliable service and a comfortable stay.

Key Responsibilities

• Provide exceptional guest service with a friendly and professional demeanor

• Handle guest check-ins, check-outs, and reservations accurately

• Perform nightly audit procedures and balance daily transactions

• Respond promptly to guest inquiries and resolve issues to ensure satisfaction

• Maintain a clean and organized front desk area

• Ensure the safety and security of guests and hotel property during the overnight shift

Qualifications

• Prior customer service experience preferred; hotel experience and Opera PMS knowledge a plus

• Strong communication, problem-solving, and organizational skills

• Ability to work overnight shifts, including weekends and holidays

• Dependable, punctual, and able to work independently

Why Join Us?

• Competitive hourly pay

• Employee discount for stays

• Paid time off

• Flexible scheduling opportunities

• Friendly, supportive team environment

How to Apply
If you’re ready to provide exceptional service and be part of a trusted hospitality brand, apply today to join Holiday Inn Express as our next Front Desk Agent!