Digital & IT Associate

About the Role

The Digital & IT Associate is an entry-level information technology role supporting end users, workstations, and IT systems within a manufacturing environment. This position plays a key role in maintaining reliable technology operations, assisting employees with technical needs, and ensuring IT security and compliance. The role is onsite in Troy, Indiana and requires regular physical presence.

This is an excellent opportunity for early-career IT professionals looking to grow their skills while working alongside experienced teams in a fast-paced aerospace manufacturing setting.

Key Responsibilities

• Serve as the primary point of contact for deskside IT support, including PCs, printers, network access, and user accounts

• Support onboarding and training of new employees and contractors

• Provide day-to-day, hands-on IT support for local operations

• Install, maintain, and troubleshoot hardware and software at a Tier 2 support level

• Document, track, and monitor support requests to ensure timely resolution

• Assist with basic server, firewall, switch, circuit, endpoint, and WiFi support

• Support troubleshooting of manufacturing equipment with technical components

• Drive adherence to IT security and compliance standards

• Collaborate effectively with internal teams to support business operations

• Provide after-hours technical support as needed

Qualifications

Education & Experience:

• Bachelor’s degree in a relevant discipline or equivalent prior experience

• 0–3 years of experience in Information Technology

• Industry-recognized IT certifications preferred

Required Skills:

• Experience using ServiceNow or similar IT ticketing systems

• General knowledge of IT architecture, including networks, servers, switches, ISPs, and DNS

• Strong written and verbal communication skills

• Customer-service focused mindset

• Strong organizational and multitasking abilities

• Ability to work collaboratively across teams

Additional Helpful Skillsets

• Experience with Azure DevOps

• Ability to write simple to complex SQL queries

• Experience with Microsoft Power BI, Data Flows, and Data Marts

• Experience with Microsoft Power Automate

Why Join Parker Aerospace?

Parker Aerospace is a global leader in aerospace technologies, delivering innovative solutions that support reliable, efficient, and sustainable flight. Team members are encouraged to grow through hands-on experience, career development opportunities, and tuition reimbursement programs.

Parker offers a comprehensive benefits package focused on health, wealth, and well-being, including medical, dental, vision coverage, retirement plans, paid time off, paid holidays, parental leave, and more.  Apply online today!

Work Authorization & Compliance

This position is subject to U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Employment is contingent upon meeting these requirements and passing a pre-employment drug screen.