Customer Service Specialist

As a Customer Service Specialist at German American Bank’s Tell City branch, you’ll play a pivotal role in creating a welcoming environment for clients and delivering exceptional service. Your primary focus will be assisting clients with financial transactions, managing a cash drawer, and helping identify opportunities for products and services that meet their needs. This position is ideal for someone who enjoys face-to-face interactions, thrives in a team setting, and is interested in developing a career in banking, insurance, or wealth management.

Key Responsibilities

• Greet clients and provide professional, friendly service in person at the branch.

• Manage cash drawer and handle transactions including deposits, withdrawals, and loan payments.

• Verify account information and assist with inquiries related to accounts and services.

• Educate clients about banking products and services to help meet their financial goals.

• Identify customer needs and provide referrals to appropriate team members or departments.

• Maintain confidentiality and uphold the bank’s service standards and compliance guidelines.

• Support team members as needed to ensure a smooth and efficient branch operation.

Qualifications
We’re looking for candidates who meet the following criteria:

• Strong communication skills with a friendly, professional demeanor.

• Ability to listen, understand, and respond to customer needs.

• Basic math skills and attention to detail.

• Customer service or cash-handling experience is a plus.

• Bilingual/multilingual abilities are a bonus.

• Willingness to learn and grow within the financial services industry.

Why Join Us?
At German American Bank, we believe in supporting our team members through education, community, and opportunity. We offer:

• Paid time off and paid family bonding leave.

• Education assistance and life event coverage.

• 401(k) match, stock purchase plan, and loan discounts.

• Free checking account, checks, and discounted bank services.

• National and local discounts on retail, travel, and electronics.

• A supportive workplace where every employee brings our Shield of Excellence to life.

How to Apply
If you’re ready to start your journey in financial services as our next Part-Time Customer Service Specialist, we’d love to hear from you! Apply online today or visit our Tell City location at 208 E Hwy 66, Tell City, IN 47586.