Customer Service Specialist

About the Role

As a Customer Service Specialist, you will create a positive first impression for clients while supporting their everyday banking needs. This position offers hands-on experience in banking, insurance, and wealth management—ideal for someone seeking growth within the financial services industry. You’ll work directly with customers, support branch operations, and help guide clients through important financial decisions with professionalism and care.

This part-time position requires 25 hours per week, including occasional Saturdays from 9:00 AM to 12:00 PM.

Key Responsibilities

What You’ll Do

• Provide friendly, face-to-face service to clients as they enter the branch

• Manage a cash drawer and support daily banking transactions

• Assist clients by verifying account information, processing deposits and loan transactions, and connecting them to additional services

• Engage customers in meaningful conversations to uncover needs and offer solutions

• Support teammates by contributing to a smooth and efficient branch environment

What It Takes

To thrive in this role, you should:

• Maintain confidentiality and accuracy at all times

• Listen actively to understand client needs

• Identify opportunities to better serve customers and strengthen long-term relationships

• Bring a willingness to learn—no banking experience required

Bonus Points For

• Bilingual or multilingual abilities

• Previous customer service experience

• Cash-handling experience

Qualifications

• Strong communication and interpersonal skills

• Dependable, professional, and customer-focused

• Ability to work scheduled part-time hours, including some Saturdays

Why Join Us?

German American Bank offers a supportive work culture and competitive benefits—even for part-time employees.

Benefits Include

• Paid Time Off

• Education assistance program

• Paid family bonding leave

• Life event coverage

• Service awards

• Financial benefits: 401(k) match, stock purchase plan, loan discounts

• Discounts on computers, travel, retail shopping, and more

• Free checking account, free checks, and discounted bank services

Work Location

Rivergate Branch
208 E Hwy 66
Tell City, IN 47586
United States

About German American Bank

German American Bancorp and its family of financial services companies are known for compassionate, talented team members who bring personalized service to life. With a strong commitment to community and customer care, employees proudly uphold the organization’s Shield of Excellence with every interaction.

How To Apply

Interested candidates should apply online today!