Customer Service Representative

About the Role

The Insurance Customer Service Representative (CSR) serves as a primary point of contact for customers and insurance agents. This position supports daily office operations by assisting with customer inquiries, processing payments and policy changes, managing documentation, and providing administrative support across multiple lines of insurance business.

Key Responsibilities

• Interact directly with customers by phone and in person to resolve questions and issues

• Process customer payments and policy changes for multiple insurance companies

• Maintain and balance a cash drawer accurately

• Provide ongoing support to customers and respond to inquiries in a timely manner

• Process and manage documents using an internal management system

• Provide administrative and operational support to insurance agents

• Multi-task effectively while prioritizing responsibilities and managing time efficiently

• Maintain accuracy, professionalism, and confidentiality at all times

Qualifications

• Strong customer service and communication skills

• Ability to multi-task and stay organized in a fast-paced office environment

• Attention to detail with a high level of accuracy

• Ability to maintain confidentiality and handle sensitive information

• Comfortable working with computer systems and office technology

• Cash-handling or administrative experience preferred

• Insurance or financial services experience is a plus, but not required

Why Join Us?

• Stable, office-based position in Tell City, Indiana

• Opportunity to work directly with customers and insurance professionals

• Develop skills across multiple insurance lines of business

• Supportive team environment with room for professional growth

How to Apply

Interested candidates should send their resume to:

Home Mutual Insurance Company & Agency

📬 PO Box 127
Tell City, IN 47586