Customer Account Representative

Parker Aerospace is seeking a Customer Account Representative to join our team in Troy, Indiana. In this role, you’ll serve as the primary point of contact for customer inquiries, order processing, and communication between departments to ensure customer satisfaction. You’ll play a key role in delivering top-tier service, managing ERP entries, preparing quotes, and contributing to production forecasts. This is an excellent opportunity for a highly organized and customer-focused individual to grow within a global aerospace leader.

Key Responsibilities:

• Serve as the main contact for customer inquiries by phone and email

• Enter and manage purchase orders in the ERP system (SAP)

• Prepare and deliver accurate quotations and order documentation

• Monitor and update customer portals with pricing, lead times, and delivery details

• Work closely with internal departments to gather information for pricing, production lead times, and issue resolution

• Track internal and external customer scorecards and performance metrics

• Assist in forecasting demand and updating business systems like Salesforce/CRM

• Resolve customer concerns related to delivery, warranty, or quantity in coordination with relevant departments

• Attend cross-functional meetings and contribute to efficient production planning and customer communication

Qualifications:

• Bachelor’s degree or 1–2 years of relevant customer service experience

• Strong communication and problem-solving skills

• Excellent attention to detail and ability to manage multiple tasks

• Proficient in Microsoft Office Suite (Excel, Outlook, Word, etc.)

• Experience using ERP systems such as SAP preferred

• Familiarity with industry compliance and documentation (FAR, DFARS, etc.) a plus

Compensation & Schedule:

• Full-time position

• Standard business hours, with flexibility as needed

Benefits Include:

• Competitive medical, dental, and vision insurance

• 401(k) with 100% match on the first 5% of pay

• Defined-contribution retirement plan (3% of pay annually)

• Tuition reimbursement and career development support

• Paid parental leave, disability coverage, and adoption assistance

• Paid time off and 13 company-paid holidays

• Additional benefits like Care.com membership, identity protection, and legal services

Join a team where your work truly makes a difference—apply today and be a part of Parker’s mission to enable engineering breakthroughs that lead to a better tomorrow.