As an IT Support Specialist, you will be the go-to resource for employees requiring technical assistance with computer systems, software, and networks. This role requires problem-solving skills, technical expertise, and strong communication abilities.

Key Responsibilities

• Serve as the primary IT liaison, providing desk-side and remote technical support.
• Maintain and administer computer networks, hardware, software, and configurations.
• Troubleshoot and resolve technical issues, recommending effective solutions.
• Support plant process systems, including Command, APEX/JWS, and Libra Loadout.
• Assist in inventory management and asset tracking.
• Deploy software updates and patches as needed.
• Adhere to IT security policies and ensure compliance.
• Participate in training sessions and knowledge-sharing initiatives.
• Travel to business sites as needed to provide additional support.

Qualifications

• Associate degree in IT or related field (or equivalent experience).
• 3+ years of IT support experience preferred.
• Knowledge of Windows 10/11, Office 365, VPNs, and networking.
• Certifications such as A+, ITIL Foundation, or MCP preferred.
• Experience with Citrix, ShoreTel, or Command Alkon systems is a plus.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service skills.

Physical & Travel Requirements

• Ability to sit for extended periods.
• Lift up to 50 lbs occasionally.
• Ability to travel up to 50% as needed.
• Must pass background check, alcohol, and drug testing.
• Work outside of normal business hours as required.

Work Environment

• Combination of office and industrial plant sites.
• Use of personal protective equipment (PPE) may be required (e.g., hard hat, steel-toed boots, safety glasses).

Compensation & Benefits

• Competitive base pay.
• Medical, dental, and disability benefits.
• 401(k) retirement savings program.
• Health and wellness programs.
• Career growth and promotion opportunities.

How to Apply
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About CRH
CRH Americas Materials is a leader in building materials with a small company feel and large-scale career opportunities.

Equal Opportunity Employer
CRH is an Affirmative Action and Equal Opportunity Employer.